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Welcome
The acronym BPO stands for Business Processing Outsourcing.
In the past a BPO was made up of a few part-time employees who assisted with any overflow in customer service tasks. Telemarketing became widely used to advance sales at the advent of the expansion of the telephone systems.
During the 1980s large companies began to figure out that they could utilize this telephone operated extended assistance from other smaller companies because they themselves were not totally self-sufficient and outsourcing opportunities became a good way to expand profit.
In the 1990s the focus on implementing cost-save measures resulted in an increasing reliance on outsourcing activity even to the point where they outsourced functions necessary to run the original mother company but not related specifically to the core business. Thus, the modern-day call center was born.
Very quickly functions such as accounting, human resources, data processing, internal mail distribution, security, plant maintenance, and the like became a major function for companies that provide outsourcing services. As a result, in the current stage of the evolution of outsourcing is the development of a strategic partnership between Company A and the outsource Company B.
With the advanced development of technology more types of outsourcing services have emerged and there is a wide variety of business opportunities available to both parties of the practice. The outsourcing industry has grown significantly in size and sophistication and its current worth is in the billions.
Join us and learn more about this fascinating industry.
Our Expertise
CallCenter & Consulting Services
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What We Do…
What is Outsourcing?
It has been said that the only thing that is consistent in life is change. This is very true and if you’ve been paying attention, it’s always happening in the business world.
In the not-to-long-ago past a business could grow without the heavy opposition of other similar companies offering competition for the same customers, selling and services and products.
Growth and profits now depend on global market reach and market share. That market reach depends on extending the company’s’ presents and operational effectiveness far beyond its own borders.
Usher in the world of Outsourcing!
Outsourcing is the practice of a company like Company A, hiring a third-party company such as Company B to perform tasks and services that were originally executed by internal employees of Company A.
The practice of Outsourcing can be done for a number of reasons, primarily to allow a large company to reduce its cost and in most cases increase the level of efficiency that it provides to its’ customers and clients.
Outsourcing is a process of one company hiring another company to perform its’ operational tasks that were previously done by its own in-house employees. Outsourcing has become a basic business requirement for large companies because of their growth and world-wide-reach. The best example is a company outsourcing its’ customer service department to a contact center
Outsourcing expands the companies’ presents and business opportunities into world wide markets without the excess expense of placing its own employees outside of its geographical borders.
Outsourcing provides an advantage for companies to save money and improve the efficiency of their services to their customers.
In todays’ business world the contact center must become a mirror image of the original mother company. The customer must not see or be aware that he/she is interacting with a third-party individual. These are the skill of a post modern BPO and it is what we are striving to become!